Need help? Contact us. Please Note, all sales are final. We do not accept returns, exchanges, partial refunds, etc. As with all Her Authentic inventory, this item is backed by our 100% Authenticity Guarantee. Please Note: Effective October 15th, 2019, any cancelations, refunds, partial refunds, incorrect address selections, or any other refund issued, will be subject to a 3% fee of the total original payment. By purchasing, you agree to these terms and conditions as stated by Her Authentic, and this is legal binding.